Frequently Asked Questions

You can book a tour through our online booking form, by calling us at +998 91 700 81 21, or by sending us an email at info@nilufarturizm.uz. We also accept bookings via Telegram and WhatsApp. Once we receive your inquiry, our team will contact you within 24 hours to confirm availability and details.

We recommend booking at least 2–4 weeks in advance to ensure availability, especially for peak season (April–May and September–October). For group tours of more than 10 people or custom VIP tours, we suggest booking 6–8 weeks ahead. Last-minute bookings are sometimes possible — contact us directly.

We accept bank transfers (wire transfer), major credit and debit cards (Visa, Mastercard), PayPal, and USDT/USDC cryptocurrency. For guests in Uzbekistan, we also accept cash payment in USD or UZS. A 30% deposit is required to confirm the booking, with the balance due 7 days before the tour start.

Yes, a deposit of 30% of the total tour price is required to confirm your booking. This deposit is refundable up to 30 days before the tour start date. The remaining balance is due no later than 7 days before departure.

Yes, we can arrange installment payments for tours over $1,000. Please contact us to discuss a payment schedule that works for you.

Citizens of over 90 countries can enter Uzbekistan visa-free for stays up to 30 days, including citizens of the EU, UK, USA, Canada, Australia, Japan, South Korea, and many others. Citizens of other countries need to apply for an e-Visa at e-visa.uz. We can provide a formal invitation letter if required for your visa application.

Yes, we provide official tourist invitation letters for guests who need them for their visa application. This is included in the tour price at no additional charge.

You need a valid passport (valid for at least 6 months beyond your planned departure date) and an entry visa if applicable. Upon arrival, you will need to fill in a migration card. Ensure you keep the migration card safe as you will need it when departing.

Absolutely. All of our tours can be customized to match your interests, budget, and schedule. Whether you want to add specific monuments, change accommodation standards, extend or shorten the itinerary, or add adventure activities — simply contact us and we will create a personalized proposal.

Yes, we offer guided tours in English, Russian, Uzbek, Turkish, German, French, Spanish, and Arabic. Please specify your preferred language when booking. For some less common languages, we may need additional notice.

Our standard group tours have a maximum of 15 people to ensure a quality experience. Private and VIP tours are for groups of 1–4 people. For larger groups (schools, corporate groups, etc.), please contact us for a custom group tour quote.

Yes, airport pickup and dropoff are included in most of our tour packages. For guests booking only accommodation or partial tours, airport transfers can be arranged at an additional cost.

In the rare event that a monument is closed for restoration or a public holiday, we will substitute it with an equally interesting alternative, or reschedule if possible. We monitor closures continuously and will inform you in advance of any known changes.

Depending on the tour package, we use 3-star, 4-star, and 5-star hotels. Our VIP tours use the finest boutique hotels and historic caravanserais in each city. All accommodations are carefully selected and inspected by our team for quality and comfort.

Breakfast is included in all our standard tours. Some packages include all meals (breakfast, lunch, and dinner). Please check the specific tour package details. Guests with dietary restrictions (vegetarian, vegan, halal, kosher, gluten-free) should inform us at the time of booking.

Yes, we can accommodate most dietary requirements including vegetarian, vegan, halal, kosher, and gluten-free diets. Please inform us when booking and we will ensure appropriate meals are arranged throughout your tour.

Uzbekistan is one of the safest countries in Central Asia for tourists. The country has a very low crime rate, especially towards tourists. Political stability is high and local people are famously hospitable. Our guides are experienced in ensuring your safety and comfort throughout the journey.

No specific vaccinations are required for most nationalities visiting Uzbekistan. However, we recommend staying up to date with routine vaccinations. For travelers coming from certain countries, a yellow fever vaccination certificate may be required. Consult your doctor or travel health clinic before departure.

Travel insurance is not mandatory but is strongly recommended. We advise all guests to purchase comprehensive travel insurance that covers medical emergencies, trip cancellation, and lost luggage before departing for Uzbekistan.

Most major cities (Tashkent, Samarkand, Bukhara, Khiva) are at low to moderate altitude (200–900m) and pose no altitude concerns. The Chimgan mountain region reaches approximately 3,300m. If you plan to hike in the mountains, we recommend consulting your doctor if you have heart or respiratory conditions.

Cancellations made more than 30 days before the tour start date receive a full refund minus the booking deposit. Cancellations 15–30 days before receive a 50% refund. Cancellations less than 15 days before departure are non-refundable. In cases of force majeure (natural disasters, pandemics, etc.), special policies apply.

Date changes are accepted free of charge up to 14 days before the tour start date (subject to availability). Changes requested less than 14 days before departure may incur a rebooking fee. Please contact us as early as possible if you need to change your dates.